Paper tickets

First, check whether the ticket machine is in operation. If it is, the display will be illuminated and will show either the word Tickets or the day, date, and time (the messages alternate).
If the machine is not working, you may call +420 543 174 317 or report the malfunction to any driver.

Next, select the type of ticket from the menu and press the corresponding button. When purchasing a discounted ticket, it is now necessary to first press the Discounted button. The number of tickets can then be selected by pressing the button repeatedly. At any time during the order process, the order can be cancelled and reset by pressing the Cancel button.

The display will show a list of coins accepted for payment (CZK 1, 2, 5, 10, 20 and 50), and the coin slot will open at the same time. Insert coins in the required denominations up to the total purchase price, preferably starting with the lowest and ending with the highest value. After each coin is inserted, the coin slot is temporarily locked and then reopened. The display shows the remaining amount due.
If an incorrect ticket type or quantity has been selected, the order can be cancelled using the Cancel button and the machine will refund the inserted amount.

After the last coin has been inserted, the ticket printing process begins and the display shows the message: Processing your request, please wait. The machine then returns any overpayment and issues the printed tickets.

Our ticket machines are installed at all interchanges and at all busy public transport stops. All machines are already equipped with a coin return, but please pay attention to the coin list that is displayed on the screen during the purchase process. It is not always possible to use all types of coins. Do not put coins into the machine that are not shown on the display.

Map of ticket machines

If the ticket machine fails to issue tickets, first press the Cancel button. The machine will return the inserted cash. If the Cancel button is not functioning, wait 20 seconds; the machine will return the coins automatically.

If the ticket machine:

• does not issue a ticket or return the inserted coins,

• does not return the correct change between the nominal value of the issued ticket and the inserted coins,

• issues an unprinted or incorrectly printed ticket,

• issues a ticket in an incorrect format,

you may submit a complaint no later than five working days from the date of the incident. Complaints regarding ticket machines are governed by the Complaints Procedure and may be submitted in the following ways:

• by completing the complaint form on the website www.dpmb.cz,

• by email at JAreklamace@dpmb.cz,

• in person at the surcharge ticket office in Brno, Novobranská 18, 1st floor, on working days from 7:00 a.m. to 6:00 p.m.

 Complaints procedure

Reporting a ticket machine malfunction

1. The following are transported free of charge:

a) children under 6 years of age (i.e. until the day before their 6th birthday) do not need to show any travel document, the child must always be accompanied by a person over 10 years of age;

b) in zones 100 and 101, children up to the age of 10 (i.e. until the day preceding their 10th birthday) must present a document issued by a public institution containing the child's name, surname and date of birth or a travel document;

c) in zones 100 and 101, one accompanying person for a child up to the age of 3 (i.e. until the day before the child's 3rd birthday). The child's age is proven by an electronic travel document issued upon presentation of the child's birth certificate or identity card6.

d) holders of a ZTP card and holders of a ZTP/P card issued by an authority of the Czech Republic;

e) guides for the holder of a ZTP/P card issued by an authority of the Czech Republic, including an assistance or guide dog, wheelchair and baby stroller, if the holder of the ZTP/P card is a child;

f) on buses in zones 225, 235, 571, 675, 740, 900, persons over 70 years of age (i.e. including their 70th birthday) must present an IDS JMK card;

g) on ​​buses in zone 575, persons over 65 years of age (i.e. including their 65th birthday) must present a chip card, an IDS JMK card for pensioners or an IDS JMK card for persons over 70 years of age;

h) in trams and trolleybuses, persons authorized to inspect the vehicle in question pursuant to the Railways Act;

i) in a bus, persons authorized to inspect the vehicle in question pursuant to the Road Transport Act;

j) on buses in zone 235 and on line 226, the Blansko City Police in service uniform;

k) on buses in zone 575: a police officer of the Czech Republic and the Břeclav Municipal Police in service uniform and persons designated by the Břeclav Municipal Police;

l) in zones 100 and 101, holders of a travel document valid on the railway for the route Brno - Vienna International Airport (Vienna Airport) or in the opposite direction. Passengers prove their entitlement to transport by means of a special travel document issued electronically by KORDIS JMK, a.s. since the announcement in the form of a QR code in the passenger's name, which is valid 4 hours before the scheduled departure from Brno or 4 hours after the scheduled arrival in Brno;

m) in zones 100 and 101, persons over 70 years of age (i.e. including their 70th birthday) must present an identity card6 or a driving license or travel document;

n) on buses in zone 900, children under 10 years of age (i.e. until the day before their 10th birthday);

o) on buses in zone 900, one accompanying person for a child up to the age of 3 (i.e. until the day before the 3rd birthday). The child's age is proven by an electronic identifier or an IDS JMK card for a child up to the age of 18;

p) on buses in zone 800, old-age pensioners and persons with disabilities in the 3rd degree without age restrictions, persons with disabilities in the 1st and 2nd degree over 50 years of age and holders of gold plaques of Prof. MUDr. Janský for 40 free blood donations; they must prove their identity with a chip card, an IDS JMK card for old-age pensioners or an IDS JMK card for persons over 70 years of age;

q) passengers, hand luggage and dogs on bus routes marked with the letters A, B, C, D, E, F, G and H;

r) assistance or guide dogs in training are marked with a reflective vest;

s) members of the Czech Freedom Fighters Union over the age of 70 travel free of charge on all lines and zones of the IDS JMK. Members of the Czech Freedom Fighters Union between the ages of 60 and 70 travel free of charge on trains and on all lines and zones of the IDS JMK except for zones 100, 101, 225, 235, 571, 575, 675, 740, 800 and 900.

2. The following are transported free of charge:

a) a stroller for a child travelling with you;

b) a wheelchair for the disabled, with which the holder of a ZTP and ZTP/P card travels;

c) hand luggage, which are small items up to the maximum dimensions of a cuboid of 20 x 30 x 50 cm or a plate-shaped item whose dimensions do not exceed 100 x 80 x 5 cm, or cylindrical items whose length does not exceed 150 cm and a diameter of 10 cm, which the passenger may carry with him or place under the seat;

d) one pair of skis including ski poles in a bag, snowboard, sled, bobsleigh, scooter up to 120 cm long and a children's balance bike.

e) small live animals in closed containers with an impermeable bottom;

f) one shopping bag on wheels.

3. Within zones 100 and 101, a holder of a valid season ticket issued for a period of two days or more is entitled to transport either hand luggage or a dog free of charge.